Customer Service Representative

Aire Serv of Smith County; Oklahoma; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Weekly Pay

Health Insurance

401(k) matching

Paid vacation

Uniforms provided

Breakfast and lunch

Recreational trips

Job summary

Aire Serv of Smith County is seeking a friendly Call Center Representative to answer incoming calls, schedule service appointments, and support customers while reflecting our Servant Heart, Grit, Winning, Vision, and Consistency.

The role requires at least two years of administrative experience, strong communication, data entry skills, and proficiency with Microsoft Office. A positive, team-oriented attitude and the ability to work independently are valued.

Qualifications

• Minimum of two years of administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude.
• Team player who can also work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional, timely, and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer concerns or complaints.
• Schedule service appointments accurately and efficiently.
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Work closely with other departments to support customer needs.
• Perform other duties as needed, which may include cross-training in related positions.

Skills

Administrative experience

Written communication

Verbal communication

Data entry

Positive attitude

Team player

Microsoft Office

Typing

Tools

Microsoft Office

Job description

Job Description

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer experience. You’ll play a key role in building customer relationships and upholding our company’s values of Servant Heart, Grit, Winning, Vision, and Consistency.

Responsibilities

• Receive incoming calls in a professional, timely, and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer concerns or complaints.
• Schedule service appointments accurately and efficiently.
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Work closely with other departments to support customer needs.
• Perform other duties as needed, which may include cross‑training in related positions.

Qualifications

• Minimum of two years of administrative experience.
• Strong written and verbal communication skills.
• Detail‑oriented with strong data entry skills.
• Positive attitude.
• Team player who can also work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills are a plus.

Pay Range

$17 to $19 per hour, depending on experience.

Benefits

• Weekly Pay: Consistent recognition of hard work.
• Comprehensive Insurance: Health, dental, and vision plans.
• Financial Planning: 401(k) with company match.
• Over 100 hours of paid vacation and holidays.
• Paid uniforms and required technology.
• Company‑paid breakfast and lunch.
• Company reward trips and recreational activities.