On-Site Customer Service Rep II (Night Shift)

Motion; Harvey (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and sick leave

Holiday pay

Job summary

Motion is seeking a dedicated Customer Service Representative II for the night shift in Harvey, LA. This role involves ensuring customer expectations are met while managing inquiries and orders.

The ideal candidate will have 3-5 years of experience and possess excellent communication and negotiation skills. Responsibilities include responding to customer inquiries, maintaining inventory levels, and fostering customer relationships for repeat business.

This position offers full-time hours and includes benefits such as healthcare and a 401(k).

Qualifications

• 3-5 years of related experience in customer service or equivalent.
• Must demonstrate strong communication abilities.
• Ability to manage multiple tasks effectively.

Responsibilities

• Respond to customer inquiries regarding products and quotes.
• Handle customer orders via various methods.
• Build customer relationships to encourage repeat business.
• Ensure appropriate inventory levels are maintained.
• Determine cost-effective shipping methods.

Skills

Reliability

Organization

Attention to detail

Excellent communication skills

Time management

Strong computer skills

Strong negotiation skills

Basic product knowledge

Education

High school diploma or GED

Job description

## On-Site Customer Service Rep II (Night Shift)Applyremote type: On-Sitelocations: Harvey, LA, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000019857**SUMMARY:**Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location.**JOB DUTIES*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.