Customer Service Rep II

Motion; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Dayton, OH is seeking a Customer Service Representative II to ensure accurate determination and fulfillment of customer expectations. You will respond to product inquiries, provide quotes, and process orders.

This on-site role emphasizes building relationships, negotiating pricing within guidelines, and coordinating with inventory and shipping to meet customer needs. Strong communication and computer skills are essential.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Ability to multi-task and meet deadlines.
• Strong written and verbal communication skills.
• Basic knowledge of products and negotiation basics.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• Builds customer relationships to drive repeat business and drive process improvements.
• Manages inventory levels, backorders, and shipping methods to fulfill orders.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High School diploma or GED

Job description

## Customer Service Rep IIApply: On-Site: Dayton, OH, USA: Full time: Posted Today: R26\\_0000025618**SUMMARY**Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.