Customer Service Representative II

Motion; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and sick pay

Holiday pay

Job summary

A leading industrial supplier in Dallas is seeking a Customer Service Representative II to manage customer orders and build strong relationships. The ideal candidate will have 3-5 years of experience, excellent communication skills, and strong negotiation abilities. Responsibilities include placing orders via various channels, resolving issues for customers, and ensuring inventory levels meet demands. The company offers a comprehensive benefits package including healthcare and 401(k).

Qualifications

• 3-5 years of related experience or equivalent combination required.
• Ability to handle customer inquiries and order entry.
• Experience in sourcing products from various inventories.

Responsibilities

• Place customer orders via multiple channels.
• Negotiate sale and purchase prices to influence gross profit.
• Build customer relationships for repeat business.
• Manage inventory levels and expedite backorders.
• Assist less experienced representatives in resolving issues.

Skills

Excellent communication skills

Time management skills

Strong computer skills

Negotiation skills

Attention to detail

Education

High school diploma or GED

Job description

.Customer Service Representative II page is loaded## Customer Service Representative IIremote type: On-Sitelocations: Dallas, TX, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000010067**SUMMARY:** Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES:** • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Excellent communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Strong computer skills. • Strong negotiation skills. • Basic product knowledge. • Reliability, organization, and attention to detail required.**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.