On-Site Customer Service Rep — Home Services, Growth Path

Remote; San Francisco (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid training

Parental leave

Referral program

Professional development and growth

Job summary

Nashoba Air & BoilerWorks in Littleton, MA is hiring a friendly Customer Service Representative to handle calls, schedule service visits, and support our office team. You will listen to customers, identify their needs, and deliver accurate information with a positive, professional demeanor.

The role is 100% on-site, Monday–Friday with occasional Saturday hours. You’ll benefit from competitive pay, medical/dental/vision, a 401(k) match, paid time off, and opportunities for growth in a

Qualifications

• Great phone presence and customer service skills.
• Strong verbal and written communication.
• Friendly, positive, and professional demeanor.
• Ability to stay calm with upset customers.
• Excellent organization and attention to detail.
• Comfortable multitasking in a busy office.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Answer incoming calls and provide an awesome customer experience.
• Schedule appointments and help customers get the service they need.
• Listen to customer concerns, ask the right questions, and find solutions.
• Handle multiple calls and priorities without losing details.
• Follow up with customers as needed.
• Identify opportunities for additional services.
• Keep accurate customer information and notes in our system.
• Work closely with dispatchers, technicians, and office team.
• Learn our services to confidently answer questions.
• Keep things moving when the phones get busy.

Skills

Phone skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Computer skills

Self-motivation

Professionalism

Tools

ServiceTitan

Job description

Nashoba Air & BoilerWorks in Littleton, MA is hiring a friendly Customer Service Representative to handle calls, schedule service visits, and support our office team. You will listen to customers, identify their needs, and deliver accurate information with a positive, professional demeanor.

The role is 100% on-site, Monday–Friday with occasional Saturday hours. You’ll benefit from competitive pay, medical/dental/vision, a 401(k) match, paid time off, and opportunities for growth in a