Customer Service & Scheduling Pro - Family-Owned HVAC Team

Basnett Plumbing & Heating; Littleton (MA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance with company-paid_con

Dental Insurance

Short/Long-term disability insurance

Life insurance

401(k) with company match

Paid holidays

Paid vacation

Paid sick days

Gym membership assistance

Training & development

Employee discounts on HVAC services

Job summary

Basnett Plumbing & Heating is seeking a Customer Service Representative in Littleton, MA. Join a family-owned team and help manage calls, emails, and service scheduling in a busy office environment.

Earn $23–$28 per hour, depending on experience, with a full-time weekday schedule (7:30 AM–4:30 PM) and on-call bonuses. Benefits include health, dental, disability, and life insurance, 401(k) with match, paid holidays and vacation, and ongoing professional development.

Qualifications

• Minimum 1 year of customer service experience in a service-based setting.
• Strong communication and phone etiquette.
• Ability to multitask in a busy office.
• Proficient with scheduling software and computer systems.
• Experience with Service Titan preferred.

Responsibilities

• Answer incoming calls, emails, and customer inquiries professionally.
• Support scheduling of service appointments.
• Communicate appointment details and changes with customers.
• Maintain accurate customer records.
• Coordinate with technicians and dispatchers to support daily operations.
• Ensure a positive customer experience from first call to service completion.
• Assist customers with questions and service requests.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Team collaboration

Tools

ServiceTitan

Job description

Basnett Plumbing & Heating is seeking a Customer Service Representative in Littleton, MA. Join a family-owned team and help manage calls, emails, and service scheduling in a busy office environment.

Earn $23–$28 per hour, depending on experience, with a full-time weekday schedule (7:30 AM–4:30 PM) and on-call bonuses. Benefits include health, dental, disability, and life insurance, 401(k) with match, paid holidays and vacation, and ongoing professional development.