Remote On-Call Customer Service Pro — Bookings & Care

Sila Services, LLC; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Training & Mentorship

Bonuses/Commissions

Job summary

Absolute Air Services in Portland, CT is hiring a Customer Service Representative to be the first point of contact for homeowners seeking heating, cooling, and indoor air quality solutions. You will answer calls, schedule appointments, resolve issues, and guide customers to the right services with a friendly, professional demeanor.

The role involves updating records, collaborating with technicians and dispatchers, and participating in training with potential bonuses or commissions.

Qualifications

• At least three years of customer service experience.
• Excellent communication and organizational abilities.
• Polished, professional, friendly demeanor.
• Strong customer service and relationship-building abilities.
• Self-motivation, disciplined, able to work with limited supervision.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Book appointments accurately from inbound calls.
• Respond to inquiries via phone, text, email, social media, and reviews.
• Follow up on completed and pending jobs to ensure a positive experience.
• Promote products, services, maintenance plans, and solutions.
• Maintain and update customer records with complete information.
• Collaborate with technicians and dispatchers for a smooth experience.
• Handle complaints professionally and resolve per process.
• Participate in training and coaching to improve performance.
• Make outbound calls for follow-up and initiatives.

Skills

Communication skills

Organizational skills

Interpersonal skills

Professional demeanor

Relationship-building

Self-motivation

Computer literacy

Remote/work flexibility

Tools

Microsoft Office

Job description

Absolute Air Services in Portland, CT is hiring a Customer Service Representative to be the first point of contact for homeowners seeking heating, cooling, and indoor air quality solutions. You will answer calls, schedule appointments, resolve issues, and guide customers to the right services with a friendly, professional demeanor.

The role involves updating records, collaborating with technicians and dispatchers, and participating in training with potential bonuses or commissions.