Customer Service Representative

Remote; San Francisco (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid training

Parental leave

Referral program

Professional development and growth

Job summary

Nashoba Air & BoilerWorks in Littleton, MA is hiring a friendly Customer Service Representative to handle calls, schedule service visits, and support our office team. You will listen to customers, identify their needs, and deliver accurate information with a positive, professional demeanor.

The role is 100% on-site, Monday–Friday with occasional Saturday hours. You’ll benefit from competitive pay, medical/dental/vision, a 401(k) match, paid time off, and opportunities for growth in a

Qualifications

• Great phone presence and customer service skills.
• Strong verbal and written communication.
• Friendly, positive, and professional demeanor.
• Ability to stay calm with upset customers.
• Excellent organization and attention to detail.
• Comfortable multitasking in a busy office.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Answer incoming calls and provide an awesome customer experience.
• Schedule appointments and help customers get the service they need.
• Listen to customer concerns, ask the right questions, and find solutions.
• Handle multiple calls and priorities without losing details.
• Follow up with customers as needed.
• Identify opportunities for additional services.
• Keep accurate customer information and notes in our system.
• Work closely with dispatchers, technicians, and office team.
• Learn our services to confidently answer questions.
• Keep things moving when the phones get busy.

Skills

Phone skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Computer skills

Self-motivation

Professionalism

Tools

ServiceTitan

Job description

Customer Service Representative

Nashoba Air & BoilerWorks - Littleton, MA
$21-$25/hour | Full-Time | On-Site

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers - and we take care of our people, too. You've probably seen our trucks around town, but what you may not know is that we're a team where hard work is noticed, good people are appreciated, and there's real opportunity to grow.

We're looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

What You'll Do

• Answer incoming calls and provide an awesome customer experience
• Schedule appointments and help customers get the service they need
• Listen to customer concerns, ask the right questions, and find solutions
• Handle multiple calls and priorities without losing the details
• Follow up with customers as needed
• Help identify opportunities for additional services
• Keep accurate customer information and notes in our system
• Work closely with our dispatchers, technicians, and office team
• Learn our services so you can confidently answer customer questions
• Keep things moving when the phones get busy!

What We're Looking For

• Great phone presence and customer service skills
• Strong verbal and written communication
• Someone friendly, positive, and professional
• Ability to stay calm with an upset or frustrated customer
• Excellent organization and attention to detail
• Comfortable multitasking in a busy, fast-paced office
• Basic computer skills and the ability to learn new systems quickly
• Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

Schedule

Monday-Friday, 7:30 AM-4:30 PM
Occasional Saturday, 9:00 AM-2:00 PM (approximately once every 1-2 months)

This position is 100% on-site in Littleton, MA. It is not remote or hybrid.

What You'll Get

• $21-$25/hour
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid training
• Parental leave
• Referral program
• Professional development and opportunities to grow

If you're great with people, can handle a busy phone, and want to work somewhere you're appreciated - come join Nashoba!