On-Site Customer Service Pro | In-Store Support & Growth

Platinum Coastal Group; Knightdale (NC); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service-focused company in Knightdale is seeking an Entry Level Customer Service Representative. This role requires strong communication skills and a willingness to assist customers effectively. Responsibilities include handling inquiries, resolving issues, and providing product information. The successful candidate will thrive in a fast-paced environment and have a commitment to customer satisfaction. The compensation range is $20.00/hr - $25.00/hr, depending on skills and experience.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Familiarity with CRM systems and practices.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle customer inquiries in-store.
• Provide accurate information on products and services.
• Resolve customer complaints and issues in a timely manner.

Skills

Strong oral and written communication skills

Proficiency in customer service software and tools

Ability to multitask and prioritize effectively under pressure

Strong analytical and problem-solving abilities

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

CRM systems

Job description

A customer service-focused company in Knightdale is seeking an Entry Level Customer Service Representative. This role requires strong communication skills and a willingness to assist customers effectively. Responsibilities include handling inquiries, resolving issues, and providing product information. The successful candidate will thrive in a fast-paced environment and have a commitment to customer satisfaction. The compensation range is $20.00/hr - $25.00/hr, depending on skills and experience.