In-Store Customer Service Specialist (On-Site)

Platinum Coastal Group; New Orleans (LA); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service-focused company in New Orleans seeks an Entry Level Customer Service Representative. This on-site role involves assisting customers, addressing inquiries, and resolving complaints, which is crucial for customer satisfaction. Candidates should have strong communication skills, a high school diploma, and experience in a customer-facing role is preferred. Full-time hours with a pay range of $20-$25 per hour are offered.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills are essential.
• Basic understanding of business operations and customer needs is expected.

Responsibilities

• Handle customer inquiries in-store and provide accurate product information.
• Resolve customer complaints and issues effectively.
• Document customer interactions and follow up to ensure resolution.

Skills

strong oral and written communication

customer service skills

organizational and time management skills

problem-solving abilities

bilingual or multilingual abilities

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

customer service software

Job description

A customer service-focused company in New Orleans seeks an Entry Level Customer Service Representative. This on-site role involves assisting customers, addressing inquiries, and resolving complaints, which is crucial for customer satisfaction. Candidates should have strong communication skills, a high school diploma, and experience in a customer-facing role is preferred. Full-time hours with a pay range of $20-$25 per hour are offered.