On-Site Customer Experience Specialist

Platinum Coastal Group; Baton Rouge (LA); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service-oriented company in Baton Rouge is looking for an Entry Level Customer Service Representative. This role involves managing customer interactions and resolving issues to enhance customer satisfaction and loyalty. Candidates should have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. A high school diploma is required, and previous customer service experience is preferred. This is a full-time on-site position offering a pay range of $20 to $25 per hour.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills are essential.
• Ability to multitask and prioritize effectively under pressure.

Responsibilities

• Handle customer inquiries in-store.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and transactions thoroughly.

Skills

oral communication

organizational skills

CRM systems familiarity

proficiency in customer service software

customer satisfaction and service excellence

problem solving

effective communication

strong analytical skills

flexibility in schedule availability

bilingualism

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

customer service software

CRM systems

Job description

A customer service-oriented company in Baton Rouge is looking for an Entry Level Customer Service Representative. This role involves managing customer interactions and resolving issues to enhance customer satisfaction and loyalty. Candidates should have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. A high school diploma is required, and previous customer service experience is preferred. This is a full-time on-site position offering a pay range of $20 to $25 per hour.