On‑Site CSR: Entry‑Level Customer Care

Platinum Coastal Group; Newport (KY); On-site; USD 27,552 - 34,440; Full time

Job summary

A dynamic service-oriented company in Newport, KY is looking for an Entry Level Customer Service Representative. You will be the primary point of contact for customers, addressing inquiries and resolving issues. Strong communication skills and a commitment to customer satisfaction are essential. This full-time position requires a high school diploma; prior experience is preferred. The role is on-site and offers competitive hourly pay ranging from $20.00 to $25.00.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask and prioritize effectively under pressure.
• Comfortable working in a fast-paced environment.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Handle customer inquiries in‑store.
• Resolve customer complaints and issues in a timely manner.
• Gather customer feedback to improve services and products.
• Document customer interactions and transactions thoroughly.

Skills

Problem solving

Time management skills

Effective communication

Analytical abilities

Customer service experience

Collaboration

Positive attitude

Fluency in multiple languages

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Customer service software

Job description

A dynamic service-oriented company in Newport, KY is looking for an Entry Level Customer Service Representative. You will be the primary point of contact for customers, addressing inquiries and resolving issues. Strong communication skills and a commitment to customer satisfaction are essential. This full-time position requires a high school diploma; prior experience is preferred. The role is on-site and offers competitive hourly pay ranging from $20.00 to $25.00.