On-Site Customer Service Pro – Hardware & Security

IDN; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

IDN-Acme in Oklahoma City, OK is seeking a Customer Service Representative for a full-time, on-site role. You will greet customers, take orders, provide information on price and availability, and support walk-in traffic at the counter.

Based in a busy distributorship, you will report to the Branch Manager and collaborate with outside sales, warehouse staff, and vendors to ensure orders are processed accurately, credits handled, and promotions presented.

Qualifications

• 1 to 3 years Customer Service/Sales experience (distribution industry preferred).
• Strong computer skills.
• Proficient with Microsoft Office products (Word, Excel).
• Strong verbal communication skills.
• Strong organizational skills with ability to multi-task.
• Team player.

Responsibilities

• Assisting customers by phone and in person (walk-in traffic/counter sales).
• Using the computer system to provide information on price and availability.
• Order processing and related customer assistance.
• Light Warehouse work (picking, packing, shipping & receiving).
• Special order processing.
• Presenting Monthly promotions.
• Processing Customer Credits.
• Manufacturer/vendor contact for factory orders.
• Outbound customer calls to assist in growing the local business.

Skills

Customer service

Sales experience

Computers

MS Office (Word, Excel)

Verbal communication

Organizational skills

Team player

Job description

IDN-Acme in Oklahoma City, OK is seeking a Customer Service Representative for a full-time, on-site role. You will greet customers, take orders, provide information on price and availability, and support walk-in traffic at the counter.

Based in a busy distributorship, you will report to the Branch Manager and collaborate with outside sales, warehouse staff, and vendors to ensure orders are processed accurately, credits handled, and promotions presented.