Customer Service Representative (Full Time) Albuquerque, NM

IDN Canada, Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

IDN Global, Inc. in Albuquerque, NM is seeking a Customer Service Representative (Full Time) to provide excellent service to customers in the Albuquerque area. The role includes phone and in-person support, order processing, price/availability inquiries, and light warehouse duties.

Responsibilities include presenting monthly promotions, handling customer credits, and collaborating with the branch staff and outside sales to grow the local business while maintaining high customer satisfaction.

Qualifications

• 1 to 3 years Customer Service/Sales experience (distribution industry preferred)
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player

Responsibilities

• Provide superior service to customers in the Albuquerque area
• Assist customers by phone and in person (walk-in traffic)
• Process orders and provide information on price and availability
• Light warehouse duties (picking, packing, shipping & receiving)
• Present monthly promotions
• Outbound calls to grow the local business

Skills

Customer service

Microsoft Office

Organizational skills

Team player

Phone / counter support

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Service Representative (Full Time) Albuquerque, NM

IDN-Acme is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for a Customer Service Rep.

Job Description

Based in Albuquerque, NM, the individual in this position is responsible for providing superior service to customers throughout the Albuquerque area.

Key Working Relationships

The successful candidate will report to the Branch Manager at IDN-Albuquerque . The individual will work closely with other staff members and with the local Outside Sales representative.

What You'll Bring

• Locksmith Experience a plus
• 1 to 3 years Customer Service/Sales experience (distribution industry preferred)
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player
• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance
• Light Warehouse work (picking, packing, shipping & receiving)
• Special order processing
• Presenting Monthly promotions
• Processing Customer Credits
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.

Customer Service Representative (Full Time) Albuquerque, NM