Customer Service Representative

IDN; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IDN Global, Inc. in San Antonio, TX is seeking a Customer Service Representative to support customers by phone and in person, provide price and availability information, and process orders.

This full-time on-site role involves light warehouse duties, presenting monthly promotions, processing credits, and coordinating with vendors to grow the local business with a strong team orientation.

Qualifications

• 1 to 3 years Customer Service/Sales experience (distribution industry preferred).
• Strong computer skills.
• Proficient with Microsoft Office products (Word, Excel).
• Strong verbal communication skills.
• Strong organizational skills with ability to multi-task.
• Team player.

Responsibilities

• Assist customers by phone and in person (walk-in traffic/counter sales).
• Use the computer system to provide price and availability information.
• Process orders and provide related customer assistance.
• Light Warehouse work (picking, packing, shipping & receiving).
• Process special orders.
• Present monthly promotions.
• Process customer credits.
• Liaise with manufacturers/vendors for factory orders.
• Make outbound calls to grow the local business.
• Work collaboratively with branch staff and outside sales to exceed customer expectations and support growth.

Skills

Customer Service

Sales experience

Computer skills

MS Office (Word/Excel)

Verbal communication

Organizational skills

Team player

Job description

Customer Service Representative (Full Time) San Antonio, TX

IDN-Acme

Full-Time On‑site Weekdays 8:00am - 5:00pm

About Us

IDN-Acme is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for a Customer Service Rep.

Job Description

Based in San Antonio, TX, the individual in this position is responsible for providing superior service to customers throughout the San Antonio area.

Key Working Relationships

The successful candidate will report to the Branch Manager at IDN-San Antonio. The individual will work closely with other staff members and with the local Outside Sales representative.

What You'll Bring

• Locksmith Experience a plus
• 1 to 3 years Customer Service/Sales experience (distribution industry preferred)
• Strong computer skills
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multi-task
• Team player

What You'll Do

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance
• Light Warehouse work (picking, packing, shipping & receiving)
• Special order processing
• Presenting Monthly promotions
• Processing Customer Credits
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Equal Opportunity

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.