Customer Service Representative (Full Time), Oklahoma City, OK

IDN Canada, Inc.; Oklahoma City (OK); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

IDN Global, Inc. is seeking a full-time Customer Service Representative in Oklahoma City, OK. The role involves assisting customers by phone and in person, processing orders, and supporting branch growth. The candidate will work with the branch team and outside sales to exceed customer expectations.

The position also includes light warehouse duties, handling promotions, and processing credits, with a focus on delivering superior service to the local market.

Qualifications

• 1–3 years Customer Service/Sales experience in distribution preferred.
• Proficient with Word and Excel; strong organizational skills.
• Ability to assist customers by phone and in person.
• Experience with order processing and price/availability inquiries.
• Willingness to perform light warehouse tasks and promotions.

Responsabilités

• Assist customers by phone and in person to provide information on price and availability.
• Process orders and provide related customer support.
• Perform light warehouse tasks including picking, packing, shipping and receiving.
• Present monthly promotions to customers.
• Process customer credits and handle vendor/factory orders as needed.
• Conduct outbound calls to grow the local business and support branch goals.

Connaissances

Customer service

Sales experience

Organization

Team player

Phone/in-person support

Pricing/availability lookup

Order processing

Outbound calls

Promotions

Credit processing

Vendor contact

Light warehouse work

Outils

Microsoft Office

Description du poste

Customer Service Representative (Full Time), Oklahoma City, OK

IDN-Acme is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for a Customer Service Rep.

Job Description

Based in Oklahoma City, OK, the individual in this position is responsible for providing superior service to customers throughout the Oklahome City area.

Key Working Relationships

The successful candidate will report to the Branch Manager at IDN-Oklahome City. The individual will work closely with other staff members and with the local Outside Sales representative.

What You'll Bring

• Locksmith Experience a plus
• 1 to 3 years Customer Service/Sales experience (distribution industry preferred)
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player
• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance
• Light Warehouse work (picking, packing, shipping & receiving)
• Special order processing
• Presenting Monthly promotions
• Processing Customer Credits
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.