On-Site Customer Service Pro | ERP & Orders

Carbonella & DeSarbo, Inc.; Branford (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance and其他

401(k) with company match

Paid time off and holidays

Job summary

Carbonella & DeSarbo, Inc. in Branford, CT is seeking a Customer Service Representative for a full-time, on-site role.

You will be the friendly, reliable voice for customers, taking orders, solving problems, and keeping deliveries on track. You’ll handle high-volume calls, emails, and voicemails with a professional demeanor, enter orders, process credits, and coordinate with Sales, Shipping, Purchasing, and Finance to ensure timely deliveries.

Qualifications

• Customer service experience (required).
• Experience with an ERP system (required). Produce Pro experience is a big plus.
• High school diploma or equivalent.
• A pleasant, professional phone manner and excellent English communication skills.
• The ability to juggle many detailed tasks, set priorities, and stay calm when things change quickly.
• Comfort with Microsoft Office, multi-line phones, shared drives, team chat, scanners, and 10-key.
• Food service industry experience (preferred).

Responsibilities

• Be the go-to contact for our customers.
• Keep orders moving. Enter orders, process credits and special orders, and follow up right away so deliveries go out on schedule.
• Solve problems. Handle special requests and track down delivery ETAs, working with our Sales, Shipping, Purchasing, and Finance teams.
• Keep customers in the loop. Reach out proactively about backorders, delivery delays, and product substitutions.
• Make outbound calls between incoming calls, as assigned.
• Help the team. Support outside sales and operations staff on special projects, and share ideas to make our processes better.

Skills

Customer service

English communication

Education

High school diploma

Tools

ERP system

Produce Pro

Job description

Carbonella & DeSarbo, Inc. in Branford, CT is seeking a Customer Service Representative for a full-time, on-site role.

You will be the friendly, reliable voice for customers, taking orders, solving problems, and keeping deliveries on track. You’ll handle high-volume calls, emails, and voicemails with a professional demeanor, enter orders, process credits, and coordinate with Sales, Shipping, Purchasing, and Finance to ensure timely deliveries.