Customer Service Specialist - Fresh Produce & Delivery

C&D OPERATIONS LLC; Branford (CT); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Carbonella & DeSarbo in Branford, CT is seeking a Customer Service Representative to handle orders and respond to inbound inquiries in a fast-paced, office-based setting. You will use our online ordering system and support a busy phone line.

You will work closely with Sales, Shipping, Purchasing and Finance to resolve issues, manage backorders, delays, substitutions, and ensure on-time delivery while delivering top-tier customer service.

Qualifications

• Experience in customer service required, ideally in food distribution or similar.
• ERP experience preferred; knowledge of Produce Pro a plus.
• High school diploma or equivalent required.

Responsabilités

• Handle inbound calls, emails, and voicemail orders.
• Provide informative and responsive service to customers.
• Coordinate with Sales, Shipping, Purchasing, and Finance to ensure real-time delivery schedules.
• Assist with special requests and problem solving with customers.
• Maintain accurate order data and assist with ERP-based record-keeping.

Connaissances

Multitasking

Effective communication

Phone etiquette

Customer service mindset

Attention to detail

Time management

Formation

High school diploma or equivalent

Outils

ERP system

Produce Pro

Microsoft Office

Description du poste

Carbonella & DeSarbo in Branford, CT is seeking a Customer Service Representative to handle orders and respond to inbound inquiries in a fast-paced, office-based setting. You will use our online ordering system and support a busy phone line.

You will work closely with Sales, Shipping, Purchasing and Finance to resolve issues, manage backorders, delays, substitutions, and ensure on-time delivery while delivering top-tier customer service.