Customer Service Pro — Tech-Savvy Support & Upsell

Greatjob; Newington (CT); Presencial; USD 34 000 - 41 000; Tempo integral

Resumo da oferta

Greatjob is hiring a Customer Service Representative in Connecticut on a full-time, on-site basis. The role serves as the primary customer contact, handling inquiries, quotes, orders and returns with emphasis on superior service.

You will develop product knowledge, use ERP/CRM systems, and collaborate with sales and pricing teams. Strong communication and problem-solving skills are essential for success in a fast-paced environment.

Qualificações

• Excellent customer relation and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Capable of working independently, as well as a team member.
• Interacts with co-workers with a positive attitude to maintain a friendly and productive work environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Ability to understand written and oral English and look up documents online.

Responsabilidades

• Serves as a primary contact for customers, assuring superior customer service levels are met and exceeded.
• Timely processing and communication of all inquiries, quoting, returns and orders.
• Knowledge of account requirements and special situations; the ability to get results for customers.
• Gain specialized technical knowledge about our products and applications.
• Maintain knowledge of and utilize vendor portals.
• Maintain appropriate record keeping in ERP and CRM.
• Gather and provide information to sales and management team.
• Work cooperatively with other associates and departments; be a Team player.
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems.
• Follow up with customers to ensure that issues are resolved to their satisfaction.
• Be familiar with approved list of suppliers for goods and services.
• Internal and external collaboration on quotes for products/services with customers/outside sellers
• Review pricing records and make suggestions to Account Managers and Pricing team to get the sale of our products to our customers.

Conhecimentos

Customer service

Problem solving

Communication skills

Team player

Microsoft Office

Formação académica

Associate degree or equivalent

High school diploma + 3 years related experience

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Greatjob is hiring a Customer Service Representative in Connecticut on a full-time, on-site basis. The role serves as the primary customer contact, handling inquiries, quotes, orders and returns with emphasis on superior service.

You will develop product knowledge, use ERP/CRM systems, and collaborate with sales and pricing teams. Strong communication and problem-solving skills are essential for success in a fast-paced environment.