Onsite Customer Service Pro | Mastering Orders & Solutions

Medical Components, Inc.; Lower Salford Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Medical Components, Inc. is seeking a Customer Service Representative for an onsite role in Harleysville, PA. The position supports customers and sales reps via phone and email, manages orders, and ensures accurate data entry.

The ideal candidate has a high school diploma, strong communication and organizational skills, and experience with Microsoft Office. ERP/CRM familiarity is a plus; manufacturing/medical device or distribution exposure is preferred.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• ERP/CRM systems experience preferred.

Responsibilities

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism.
• Troubleshoot issues and identify appropriate solutions to meet customer needs.
• Account management, enter and process orders accurately and efficiently.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Escalate complex customer concerns when necessary.
• Deliver a positive customer experience during every interaction.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

ERP/CRM systems

Job description

Medical Components, Inc. is seeking a Customer Service Representative for an onsite role in Harleysville, PA. The position supports customers and sales reps via phone and email, manages orders, and ensures accurate data entry.

The ideal candidate has a high school diploma, strong communication and organizational skills, and experience with Microsoft Office. ERP/CRM familiarity is a plus; manufacturing/medical device or distribution exposure is preferred.