Customer Service Representative

Carbonella & DeSarbo, Inc.; Branford (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance and其他

401(k) with company match

Paid time off and holidays

Job summary

Carbonella & DeSarbo, Inc. in Branford, CT is seeking a Customer Service Representative for a full-time, on-site role.

You will be the friendly, reliable voice for customers, taking orders, solving problems, and keeping deliveries on track. You’ll handle high-volume calls, emails, and voicemails with a professional demeanor, enter orders, process credits, and coordinate with Sales, Shipping, Purchasing, and Finance to ensure timely deliveries.

Qualifications

• Customer service experience (required).
• Experience with an ERP system (required). Produce Pro experience is a big plus.
• High school diploma or equivalent.
• A pleasant, professional phone manner and excellent English communication skills.
• The ability to juggle many detailed tasks, set priorities, and stay calm when things change quickly.
• Comfort with Microsoft Office, multi-line phones, shared drives, team chat, scanners, and 10-key.
• Food service industry experience (preferred).

Responsibilities

• Be the go-to contact for our customers.
• Keep orders moving. Enter orders, process credits and special orders, and follow up right away so deliveries go out on schedule.
• Solve problems. Handle special requests and track down delivery ETAs, working with our Sales, Shipping, Purchasing, and Finance teams.
• Keep customers in the loop. Reach out proactively about backorders, delivery delays, and product substitutions.
• Make outbound calls between incoming calls, as assigned.
• Help the team. Support outside sales and operations staff on special projects, and share ideas to make our processes better.

Skills

Customer service

English communication

Education

High school diploma

Tools

ERP system

Produce Pro

Job description

Customer Service Representative# Customer Service RepresentativeCarbonella and Desarbo - Brandford, CT 06405## OverviewSalary Range$21.00 - $25.00 HourlyPosition TypeFull Time## Description## **Carbonella & DeSarbo |** Branford, CT | Full-Time, On-Site | Pay range, $21–$25/hour### Love great food? Love helping people? You’ll fit right in.At Carbonella & DeSarbo, our customers count on us to get fresh, high-quality food to them on time, every time. As a Customer Service Representative, you’ll be the friendly, reliable voice they turn to. You’ll take orders, solve problems, and keep deliveries on track. It’s a busy, fast-paced role where no two days are the same, and the work you do makes a real difference to the restaurants and businesses we serve.### What You’ll Do* **Be the go-to contact for our customers.** Answer a high volume of incoming calls, emails, and voicemails with energy and professionalism.* **Keep orders moving.** Enter orders, process credits and special orders, and follow up right away so deliveries go out on schedule.* **Solve problems.** Handle special requests and track down delivery ETAs, working with our Sales, Shipping, Purchasing, and Finance teams.* **Keep customers in the loop.** Reach out proactively about backorders, delivery delays, and product substitutions.* **Make outbound calls** between incoming calls, as assigned.* **Help the team.** Support outside sales and operations staff on special projects, and share ideas to make our processes better.## Qualifications### What You Bring* Customer service experience (required)* Experience with an ERP system (required). Produce Pro experience is a big plus.* High school diploma or equivalent* A pleasant, professional phone manner and excellent English communication skills* The ability to juggle many detailed tasks, set priorities, and stay calm when things change quickly* Comfort with Microsoft Office, multi-line phones, shared drives, team chat, scanners, and 10-key* Food service industry experience (preferred)* A real enthusiasm for working with people who care about great food### Why You’ll Love Working Here* Competitive pay: $21–$25/hour* Health, dental, vision insurance and other many other benefit options* 401(k) with company match* Paid time off and holidays* Schedule: Tuesday - Friday (6AM - 2PM) and Saturday (6AM to Noon)* A close-knit team and a central role in a business that feeds your community### Physical Demands and Work EnvironmentThis role is mostly office-based, but you’ll sometimes need to step into the warehouse. You must be able to:* Use your hands to handle and feel objects, reach with your hands and arms, and talk and hear* Occasionally lift or move objects weighing 10–75 lbs.* Occasionally stand, walk, sit, stoop, kneel, crouch, crawl, climb, or balance* See at close range and at a distance, with color vision, peripheral vision, depth perception, and the ability to adjust focus* Hear clearly in a loud setting with machinery running, such as pallet jacks, shipping vehicles, motors, and engines* Occasionally enter refrigerated areas and work in warehouse areas exposed to outdoor temperatures during shipping and receiving. Occasionally enter work area with temperatures from 25°F to 100°F, in conditions that may be cool or wet.## About Carbonella & DeSarboCarbonella & DeSarbo (C&D) is a private equity–backed fresh food distribution business, operating in a fast-paced, time-sensitive environment where execution, accuracy, and operational discipline are critical. We work hard to connect our customers with the freshest, high-quality produce and specialty products available. We believe in providing our customers with the highest level of customer service, superior quality produce, at or below fair market value, 365 days a year with locations in Connecticut, Rhode Island, Massachusetts, New Hampshire, Maine, New York, and New Jersey. We place great emphasis on maintaining the highest food safety standards and making our company a place that both our customers and employees love and trust. **Carbonella & DeSarbo** is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Applicants and employees must be legally authorized to work in the United States without current or future employer sponsorship as a condition of employment.