On-Site Customer Service Pro — 6-Week Training, Weekly Pay

Sirius Talent Group; West Monroe (LA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Benefits after waiting period

Telemedicine

Employee Assistance Program (EAP)

Job summary

Sirius Staffing in West Monroe, LA is hiring on-site, full-time Customer Service Representatives for a large utility company. You will begin with a 6-week paid training, after which you transition to the role.

The schedule may be 8a-5p or 10a-7p, Monday through Friday, with weekly pay and a comprehensive benefits package after the waiting period. You will handle inquiries, process orders, address complaints, and coordinate with internal teams to ensure timely resolution and service delivery.

Qualifications

• High School Diploma or equivalent.
• 4+ years of related experience (preferred).
• Strong conflict resolution and leadership skills.

Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations for improvements
• May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching
• Analyze customer feedback and identify trends
• Ensure compliance with company policies and service standards

Skills

Customer service

Conflict resolution

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Sirius Staffing in West Monroe, LA is hiring on-site, full-time Customer Service Representatives for a large utility company. You will begin with a 6-week paid training, after which you transition to the role.

The schedule may be 8a-5p or 10a-7p, Monday through Friday, with weekly pay and a comprehensive benefits package after the waiting period. You will handle inquiries, process orders, address complaints, and coordinate with internal teams to ensure timely resolution and service delivery.