Customer Service Representative

Sirius Technical Services, Inc.; Monroe (LA); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Weekly Pay

Comprehensive Benefits Package

Medical Insurance

Vision & Dental Coverage

Short-Term & Long-Term Disability Coverage

Telemedicine Options

Career Growth Opportunities

Inclusive Work Environment

Job summary

Sirius Technical Services, Inc. is hiring a Customer Service Representative for a full-time role in West Monroe, LA. In this position, you will interact directly with customers to provide information, resolve inquiries, and ensure satisfaction with products and services. Responsibilities include responding to customer queries, processing orders, and coordinating with other departments. Requirements include a High School Diploma and preferably 2 years of related experience. Join a supportive work environment that offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma required.
• 2 years of related experience preferred.

Responsibilities

• Respond to customer inquiries regarding accounts, products, services.
• Resolve issues related to orders, returns, and complaints.
• Maintain accurate records and investigate discrepancies.
• Coordinate with departments to address customer concerns.
• Provide product recommendations and upsell when appropriate.

Skills

Customer inquiry response

Issue resolution

Record maintenance

Cross-department coordination

Sales recommendations

Education

High School Diploma

Job description

Sirius Staffing is currently hiring for a full‑time Customer Service Representative position in West Monroe, LA. Pay Range: $14.00 per hour. Schedule: Monday‑Friday, 8:00 AM‑5:00 PM.

Position Summary

The Customer Service Representative will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.

Key Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations and upsell additional services when appropriate.
• May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.

Requirements

• High School Diploma
• 2 years of related experience (preferred)

Why Join Us?

• Weekly Pay
• Competitive Pay
• Comprehensive Benefits Package (available after the required waiting period) Medical Insurance – Provided through Cigna, covering routine wellness services at no cost, plus high and low plan options Prescription Coverage Options Vision & Dental Coverage through Guardian Supplemental Life Insurance with AD&D and Dependent Options Short-Term & Long-Term Disability Coverage
• Voluntary Accident, Critical Illness, and Cancer Insurance
• Cyber and Legal Coverage Options
• Telemedicine Options & Employee Assistance Program (EAP)
• Exciting Career Growth Opportunities
• Supportive and Inclusive Work Environment

Sirius Staffing is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.