Customer Service Representative

Sirius Talent Group; West Monroe (LA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Benefits after waiting period

Telemedicine

Employee Assistance Program (EAP)

Job summary

Sirius Staffing in West Monroe, LA is hiring on-site, full-time Customer Service Representatives for a large utility company. You will begin with a 6-week paid training, after which you transition to the role.

The schedule may be 8a-5p or 10a-7p, Monday through Friday, with weekly pay and a comprehensive benefits package after the waiting period. You will handle inquiries, process orders, address complaints, and coordinate with internal teams to ensure timely resolution and service delivery.

Qualifications

• High School Diploma or equivalent.
• 4+ years of related experience (preferred).
• Strong conflict resolution and leadership skills.

Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations for improvements
• May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching
• Analyze customer feedback and identify trends
• Ensure compliance with company policies and service standards

Skills

Customer service

Conflict resolution

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Sirius Staffing has upcoming openings for on-site, full-time Customer Service Representatives with a large utility company in West Monroe, LA.

Rate: $14/hr

Schedule: Mon - Fri

You will start out with a 6-week (paid) Training. Then, when that is completed, you will transition to your position. It is imperative that you attend every day during the 6-week training session .

You could be assigned to work either an 8a-5p or 10a-7p schedule, Monday-Friday.

Position Summary

You will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.

This role serves as a key point of contact between the company and its customers, helping to maintain satisfaction and build strong relationships.

Key Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations for improvements
• May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching
• Analyze customer feedback and identify trends
• Ensure compliance with company policies and service standards

Requirement

• High School Diploma or equivalent
• 4+ years of related experience (preferred)
• Strong conflict resolution and leadership skills

Why Join Us?

• Weekly Pay
• Comprehensive Benefits Package (available after the required waiting period) : Medical Insurance , Prescription Coverage Options ; Vision & Dental Coverage through Guardian ; Supplemental Life Insurance with AD&D and Dependent Options ; Short-Term & Long-Term Disability Coverage
• Telemedicine Options & Employee Assistance Program (EAP)

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.