Customer Service Representative - Utility (On-site)

Wesco; Benicia (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service in Benicia, CA to handle inquiries by phone, email, or in person and resolve routine to some complex issues. You will coordinate with other departments and support sales counters as needed.

The role requires strong communication, attention to detail, and 2–4 years of relevant experience, with a high school diploma or equivalent as a baseline. This on-site position offers growth within a customer-focused team.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Customer service

Education

High School Diploma or equivalent

Associates' Degree / College Diploma

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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