On-Site Customer Experience Specialist - Birmingham

Glenn Associates Sales Inc.; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Glenn Associates Sales Inc. is seeking a full-time Customer Service Representative for on-site work in Birmingham, AL.

You will handle inbound inquiries, process orders, and provide product and service information to customers across the company’s territories. Daily duties include resolving shipment and delivery issues, coordinating with the distribution center and sales associates, and ensuring documentation is accurate.

Qualifications

• Delivers excellent customer service and maintains a positive customer experience.
• Strong verbal and written communication with professional phone and email etiquette.
• Experience in customer service roles, preferably in distribution or manufacturing.
• Attention to detail in order entry, documentation, and follow-up.

Responsibilities

• Handle inbound customer inquiries and process orders.
• Coordinate with distribution center and sales associates to ensure timely shipments.
• Maintain accurate documentation of customer interactions and order status.
• Foster strong customer relationships and timely resolution of concerns.

Skills

Customer service excellence

Communication

Order processing

CRM / order management

Detail orientation

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Glenn Associates Sales Inc. is seeking a full-time Customer Service Representative for on-site work in Birmingham, AL.

You will handle inbound inquiries, process orders, and provide product and service information to customers across the company’s territories. Daily duties include resolving shipment and delivery issues, coordinating with the distribution center and sales associates, and ensuring documentation is accurate.