Onsite Customer Service Rep - Glass & Building Products

OBE; Tuscaloosa (AL); Hybrid; USD 32,000 - 52,000; Full time

Job summary

OBE invites you to join our team in Tuscaloosa, AL as a customer service specialist. You will provide product and service information, process quotes and orders, resolve issues, and assist with cost estimates and installation discussions.

A strong communicator with attention to detail will thrive in our fast-paced environment. Maintain knowledge of products, document interactions, coordinate between sales and production, and ensure timely delivery.

Qualifications

• Minimum 1 year of customer service experience (glass industry preferred).
• Strong organizational, listening, and communication skills.
• Ability to read, calculate, and write measurements using number fractions.
• Ability to read and interpret drawings and specifications.
• Computer proficiency with accurate numeric data entry.
• Ability to work independently, manage priorities, and meet deadlines.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Willingness to work overtime as required.
• Experience in installation, assembly, carpentry, or construction is a plus.

Responsibilities

• Maintain strong knowledge of company products, services, and clients
• Document customer interactions and transactions accurately
• Listen attentively to customer needs, demonstrate empathy, and advocate for the customer
• Process phone, fax, and email quotes and orders accurately within required cut-off times
• Enter faxed, emailed, and phoned-in orders for production
• Coordinate between sales and production to meet customer deadlines
• Maintain effective communication with sales, production, product, and support teams
• Communicate delivery dates and times to customers
• Resolve product or service issues by identifying causes, recommending solutions, expediting corrections, and following up to ensure resolution
• Assist sales staff with expediting orders and communicating with the production floor

Skills

Customer service

Organizational skills

Reading measurements

Reading drawings

Numeric data entry

Independent work

Time management

Team collaboration

Overtime availability

Construction experience

Job description

OBE invites you to join our team in Tuscaloosa, AL as a customer service specialist. You will provide product and service information, process quotes and orders, resolve issues, and assist with cost estimates and installation discussions.

A strong communicator with attention to detail will thrive in our fast-paced environment. Maintain knowledge of products, document interactions, coordinate between sales and production, and ensure timely delivery.