Customer Service Representative

Glenn Associates Sales Inc.; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Glenn Associates Sales Inc. is seeking a full-time Customer Service Representative for on-site work in Birmingham, AL.

You will handle inbound inquiries, process orders, and provide product and service information to customers across the company’s territories. Daily duties include resolving shipment and delivery issues, coordinating with the distribution center and sales associates, and ensuring documentation is accurate.

Qualifications

• Delivers excellent customer service and maintains a positive customer experience.
• Strong verbal and written communication with professional phone and email etiquette.
• Experience in customer service roles, preferably in distribution or manufacturing.
• Attention to detail in order entry, documentation, and follow-up.

Responsibilities

• Handle inbound customer inquiries and process orders.
• Coordinate with distribution center and sales associates to ensure timely shipments.
• Maintain accurate documentation of customer interactions and order status.
• Foster strong customer relationships and timely resolution of concerns.

Skills

Customer service excellence

Communication

Order processing

CRM / order management

Detail orientation

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Company Description

Glenn Associates Sales Inc. is an electrical manufacturers representative based in Birmingham, AL, serving customers across Georgia, Alabama, and the Florida Panhandle. The company operates with dedicated sales associates in each territory to provide localized service and support. Its main offices and distribution center are located in Birmingham, enabling efficient operations and inventory management. Glenn Associates Sales Inc. is known for fast response times and same-day shipping, focusing on reliability and customer satisfaction.

Role Description

This full-time, on-site Customer Service Representative role is based in Birmingham, AL. The individual in this role will handle inbound customer inquiries, process orders, and provide product and service information to customers across the company’s territories. Daily responsibilities include resolving issues related to shipments and deliveries, coordinating with the distribution center and sales associates, and ensuring accurate documentation of customer interactions. The role also involves maintaining strong customer relationships, monitoring order status, and following up to confirm customer satisfaction and timely resolution of concerns.

Qualifications

• Ability to deliver excellent Customer Service and maintain a positive Customer Experience in every interaction.
• Skills in Customer Support and focus on achieving high levels of Customer Satisfaction.
• Experience working in roles similar to Customer Service Representatives, preferably in distribution, manufacturing, or related industries.
• Strong verbal and written communication skills, with clear and professional phone and email etiquette.
• Attention to detail and accuracy in order entry, documentation, and follow-up.
• Ability to work on-site in Birmingham, AL, and collaborate effectively with sales associates and warehouse staff.
• Proficiency with basic computer applications and CRM or order management systems.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.