On-Site Customer Experience Specialist

Bomb Party Official; Pike Road (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Employee assistance program

Insurance (medical, dental, vision, a&

Health savings account

Occasional product samples

Job summary

Bomb Party is seeking reliable, motivated individuals for a full-time on-site Customer Experience role in Pike Road, Alabama. You will respond to inquiries via email, chat, and phone; assist with order processing, tracking, and returns; provide product information and resolve issues with empathy.

Ideal candidates demonstrate strong written and verbal communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Clear and professional communication with reps and cross-functional partners.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Collaborate with internal teams to resolve complex customer problems.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Bomb Party is seeking reliable, motivated individuals for a full-time on-site Customer Experience role in Pike Road, Alabama. You will respond to inquiries via email, chat, and phone; assist with order processing, tracking, and returns; provide product information and resolve issues with empathy.

Ideal candidates demonstrate strong written and verbal communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.