On-Site Customer Experience Specialist

Platinum Coastal Group; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site team member to create positive in-person customer experiences and assist customers throughout their journey. The role emphasizes face-to-face interactions with customers, clients, attendees, and community partners at an Indianapolis site.

You will welcome customers, understand their needs, explain solutions, resolve routine concerns, and capture feedback to help improve the overall experience.

Qualifications

• Entry-level role with on-site customer interaction.
• Excellent communication and interpersonal skills required.
• Training provided; prior experience helpful but not required.

Responsibilities

• Welcome and engage customers face to face.
• Understand customer needs and explain available solutions.
• Resolve routine concerns or coordinate escalation.
• Capture feedback and support experience improvements.

Skills

Communication skills

Interpersonal skills

Teamwork

Customer service

Job description

Platinum Coastal Group is seeking an entry-level, on-site team member to create positive in-person customer experiences and assist customers throughout their journey. The role emphasizes face-to-face interactions with customers, clients, attendees, and community partners at an Indianapolis site.

You will welcome customers, understand their needs, explain solutions, resolve routine concerns, and capture feedback to help improve the overall experience.