Entry-Level Onsite Customer Experience Specialist

Platinum Coastal Group; O'Fallon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Illinois is seeking an entry-level on-site Customer Service Associate to warmly welcome customers and help them navigate products, services, and experiences.

You will engage in face-to-face conversations, understand customer needs, and provide practical information while coordinating solutions with onsite team members. The role emphasizes friendly, dependable, and coachable individuals in a fast-moving environment.

Qualifications

• Entry-level customer service role requiring friendly, professional communication.
• On-site position with regular face-to-face interaction.
• Ability to understand customer needs and provide helpful information.
• Team-oriented with strong organizational and coachable mindset.

Responsibilities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

Skills

Customer service

Communication

Interpersonal skills

Coachable

Job description

Platinum Coastal Group in Illinois is seeking an entry-level on-site Customer Service Associate to warmly welcome customers and help them navigate products, services, and experiences.

You will engage in face-to-face conversations, understand customer needs, and provide practical information while coordinating solutions with onsite team members. The role emphasizes friendly, dependable, and coachable individuals in a fast-moving environment.