Onsite Customer Experience Specialist

Platinum Coastal Group; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Platinum Coastal Group in Jacksonville, FL is seeking an entry-level, onsite customer service representative to welcome and assist visitors, explain products and services, and help navigate experiences.

The role emphasizes friendly, professional communication, dependable teamwork, and the ability to start conversations with customers in a fast-paced environment. Prior related experience is helpful but not required as transferable hospitality or retail skills are valued.

Qualifications

• Strong communication and customer-service skills.
• Ability to engage customers and understand needs.
• Comfortable starting conversations with strangers.
• Experience in people-facing roles is helpful.

Responsibilities

• Greet and assist customers on site.
• Provide information and help navigate products/services.
• Coordinate solutions with onsite team members.
• Create positive interactions with customers.

Skills

Personable

Dependable

Organized

Coachable

Professional communication

Job description

Platinum Coastal Group in Jacksonville, FL is seeking an entry-level, onsite customer service representative to welcome and assist visitors, explain products and services, and help navigate experiences.

The role emphasizes friendly, professional communication, dependable teamwork, and the ability to start conversations with customers in a fast-paced environment. Prior related experience is helpful but not required as transferable hospitality or retail skills are valued.