Customer Service Lead & Ops Coach (Hybrid, Travel)

Mansfield Oil Company; Denver (CO); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Vacation 2+ weeks annually

Sick Leave 5 days annually

Full benefits information

Job summary

Mansfield Oil Company in Colorado seeks a Supervisor, Customer Service to lead the DEF Customer Service Team, oversee order entry, issue resolution, and training. You will analyze service metrics, coach staff, manage time off, and ensure cross-functional standards.

The role requires 4+ years in customer service, a Bachelor’s degree or equivalent, and a hybrid 40‑hour work week. This position collaborates with teams in Georgia and Denver, supports Canadian operations, and offers up to a 5% annual

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 4 years of prior Customer Service.
• Minimum 1 year industry experience or Mansfield experience required.
• Intermediate experience with MS Office Suite, phone systems, and learning new technology.

Responsibilities

• Provide day-to-day oversight and performance management of the Customer Service Team.
• Drive training regimen for the Customer Service Team.
• Update and test new process documents or tools for the Customer Service team.
• Approve time off requests and manage biweekly timecards in payroll system.
• Escalate customer issues and coordinate cross-functional resolution.
• Participate in war room situations as needed.
• Provide backup to Manager, Customer Service including CSC feedback to leadership.
• Lead adoption of Microsoft Copilot to improve team efficiency.
• Backup for the Canadian Office, take orders, phone calls and dispatch.

Skills

Customer service

Leadership

Time management

MS Office

Communication

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Phone systems

Job description

Mansfield Oil Company in Colorado seeks a Supervisor, Customer Service to lead the DEF Customer Service Team, oversee order entry, issue resolution, and training. You will analyze service metrics, coach staff, manage time off, and ensure cross-functional standards.

The role requires 4+ years in customer service, a Bachelor’s degree or equivalent, and a hybrid 40‑hour work week. This position collaborates with teams in Georgia and Denver, supports Canadian operations, and offers up to a 5% annual