Customer Service Coordinator - Hybrid Schedule, Redlands, CA

Mansfield Oil Company; Redlands (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Vacation time

Sick leave

Full benefits

Job summary

Mansfield Oil Company is seeking a Customer Service professional in California to support assigned customers and coordinate cross‑department actions. The role emphasizes accurate order entry, proactive problem resolution, and clear communication with customers throughout the lifecycle.

The position is 40 hours per week on-site with potential hybrid scheduling after training. Expect the use of ERP systems, carrier coordination, and strong Excel/Outlook skills to manage inquiries and orders.

Qualifications

• Customer service experience required.
• Ability to work in a team environment.
• Moderate to advanced knowledge of Microsoft Outlook.
• Basic Excel and Outlook proficiency required.

Responsibilities

• Collaborate with team members to support assigned customers.
• Coordinate with departments to resolve operational issues for customers.
• Provide back up support across customer team functions for continuity.
• Share best practices with peers across Customer Experience teams.
• Receive customer calls/emails with a warm, helpful attitude.
• Identify customer needs and enter orders into the ERP system accurately.
• Ensure all needs are identified and met through customer engagement.
• Identify and resolve customer problems promptly, communicating throughout.

Skills

Customer service experience

Outlook proficiency

Excel proficiency

Team environment

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Job description

Responsibilities

Teamwork

• Regularly collaborate with team members to support assigned customers
• Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of the customer
• Provide back up support across all functions within customer team to ensure continuity
• Regularly share best practices and learning opportunities with peers across all Customer Experience teams

Initial Delivery Requests and Order Entry

• Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude
• Identify customer needs

• Enter orders into the ERP system timely and accurately
• Ensure all other needs are identified and met by engaging with the customer

• Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
• Immediately contact the appropriate group(s) when a customer requires additional service and the call comes to the CSC; ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues
• In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the CSC (e.g. inventory managed orders, third party portal, customer website, carrier managed) to ensure timely and accurate delivery of service on behalf of the customer

Order Entry

• Ensure all loads requested are entered are successfully and order number is provided to the customer
• Work with logistics to confirm carrier availability and communicate confirmation back to the customer
• In the event that the logistics team is unable to secure a carrier, escape to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
• Keep customer informed of their order status at all times, no exceptions

Customer Service

• Greet customers warmly and ascertain problem or reason for calling
• Resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM
• Ensure that customer communication is thorough and that realistic expectations are communicated
• Ensure that all customer requests are completed, even after handoff or escalation to other departments
• Verify that customer is satisfied with resolution or action plans

Position Requirements

Formal Education & Certification

• High School Diploma required

Knowledge & Experience

• Customer Service experience required
• Team environment
• Moderate to advanced knowledge of Microsoft Outlook
• Basic Excel and Outlook proficiency required

Qualifications & Characteristics

• Enthusiastic
• Effective problem solving
• Efficient decision making

Work Environment

• 40-hour on-site work week, that may require on-call or modified schedule (hybrid schedule available after training is completed.Training for this role typically takes 6 months, during which time you will be in the office 100% of the time)
• Sitting for extended periods of time
• Weekend work may be required at times and coordinated in advance with your supervisor
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Pay range in California is $21/hr to $23/hr depending on experience.

Applications will be accepted until role is filled.

Position is eligible for an annual bonus of $1,500.00

In addition to Vacation (2+ weeks annually, depending on tenure), and Sick Leave (5 days annually); Full benefits information can be found here: https://communications.aleragroup.com/Mansfield2026/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status