Operations Coordinator — Logistics & Customer Support

World Oil; Compton (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

World Oil Environmental Services in Compton, CA is hiring an Operations Coordinator to provide operational support to terminal dispatchers, sales, and operations. You will be the main point of contact for customer issues and ensure orderly processing of orders and paperwork.

The role reports to the Terminal Manager/Regional Manager and requires strong customer service, organizational, and communication skills. This is a full-time on-site position located in Compton, CA.

Qualifications

• 1–2 years of customer service, administrative, operations, logistics or related experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Sets up new accounts by providing the schedules and pricing of delivery.
• Placing service orders on a daily basis at terminal level for line of business to support customer services as required.
• Works with terminals to confirm orders printed and in the possession of dispatch, including all supporting paperwork.
• Receives and communicates the estimated time of arrival for dispatch to the appropriate parties.
• Communicates when orders are placed and when jobs will be scheduled to customers in a professional manner.
• Ensures that new part washers are properly set up for service, ensuring that the accurate price and serial number are recorded into the correct systems to track use and maintenance.
• Recommends improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Performs other related duties as assigned.

Skills

Customer service

Administrative

Operations coordination

Logistics

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

World Oil Environmental Services in Compton, CA is hiring an Operations Coordinator to provide operational support to terminal dispatchers, sales, and operations. You will be the main point of contact for customer issues and ensure orderly processing of orders and paperwork.

The role reports to the Terminal Manager/Regional Manager and requires strong customer service, organizational, and communication skills. This is a full-time on-site position located in Compton, CA.