On-Site Customer Experience Coordinator

People Integra (A Business Integra Group Company); Pensacola (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

People Integra (A Business Integra Group Company) in Pensacola is seeking a Receptionist II to support the Customer Experience Center. The role combines administrative excellence with hospitality coordination, managing calendars, coordinating room scheduling, arranging catering, and ensuring spaces are presentation-ready for visitors and leadership.

The position is 100% on-site with daytime hours and a fast-paced, guest-facing environment requiring keen organizational skills and a friendly,

Responsibilities

• Manage daily operations of the Customer Experience Center, serving as the primary point of contact for scheduling and logistics.
• Coordinate and manage room scheduling/reservations to avoid conflicts and ensure optimal use of space for meetings, tours, and events.
• Support visitor needs including catering orders, room setup/breakdown coordination, and ensuring spaces are presentation-ready ahead of guest arrivals.
• Send recommended travel information to visiting guests (e.g., local hotel recommendations, transportation options, airport logistics) to ensure a smooth visitor experience.
• Maintain and manage the Tour Ambassador roster, ensuring adequate coverage and up-to-date contact/availability information.
• Coordinate the scheduling and logistics of facility tours, serving as the liaison between visiting groups, ambassadors, and internal stakeholders.
• Prepare tour-related materials and communications in advance of scheduled visits.
• Maintain and update the employee communication board, ensuring content is current, accurate, and relevant to the workforce.
• Serve as a point of contact for employees seeking information displayed on or related to the communication board.
• Provide calendar management and scheduling support for local executives, proactively resolving conflicts and prioritizing time-sensitive requests.
• Assemble and format PowerPoint decks as needed for leadership presentations, business reviews, or visitor-facing content.
• Provide general administrative support to the Customer Experience Center team and local leadership as needed.

Job description

People Integra (A Business Integra Group Company) in Pensacola is seeking a Receptionist II to support the Customer Experience Center. The role combines administrative excellence with hospitality coordination, managing calendars, coordinating room scheduling, arranging catering, and ensuring spaces are presentation-ready for visitors and leadership.

The position is 100% on-site with daytime hours and a fast-paced, guest-facing environment requiring keen organizational skills and a friendly,