Onsite Customer Experience Coordinator (Entry-Level)

Platinum Coastal Group; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onsite team member to help coordinate the details and interactions that shape a positive customer experience. This role centers on people contact and face-to-face interaction with customers, clients, members, and onsite coworkers.

You'll support check-ins, requests, and service touchpoints, interact directly with customers during their visit, and coordinate needs with the appropriate departments.

Qualifications

• Entry-level role focused on onsite customer interactions.
• Strong communication and professional conduct in a fast-moving environment.
• Experience in customer-facing roles is helpful.

Responsibilities

• Support customer check-ins, requests, or service touchpoints.
• Interact directly with customers during their visit.
• Coordinate needs with departments.
• Track feedback and recurring service opportunities.

Skills

Customer service

Customer experience

Interpersonal skills

Job description

Platinum Coastal Group is seeking an entry-level onsite team member to help coordinate the details and interactions that shape a positive customer experience. This role centers on people contact and face-to-face interaction with customers, clients, members, and onsite coworkers.

You'll support check-ins, requests, and service touchpoints, interact directly with customers during their visit, and coordinate needs with the appropriate departments.