On-Site Customer Care Specialist – Scheduling & Support

Airtech Mechanical Services, Inc.; New Bern (NC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with match

Monthly performance bonuses

Job summary

Airtech Mechanical Services, Inc. is seeking a full-time, on-site Customer Care representative to be the friendly first point of contact for customers booking service, repairs, and installations.

You will answer inbound calls, schedule appointments, and coordinate with the field team while providing excellent service in a fast-paced office environment. Location is on-site, with a department of Customer Care.

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus).
• Strong phone, email, and computer skills
• Great attitude and attention to detail

Responsibilities

• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field.
• Be the friendly first point of contact for customers booking service, repairs, and installations.

Skills

Customer service experience

Phone communication

Attention to detail

Job description

Airtech Mechanical Services, Inc. is seeking a full-time, on-site Customer Care representative to be the friendly first point of contact for customers booking service, repairs, and installations.

You will answer inbound calls, schedule appointments, and coordinate with the field team while providing excellent service in a fast-paced office environment. Location is on-site, with a department of Customer Care.