HVAC & Plumbing Dispatch Specialist

Logan A/C & Heat Services; Dayton (OH); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses & profit sharing

Medical, dental & vision insurance

Company-paid life & AD&D insurance

Short- and long-term disability

401(k) with 4% company match + Roth

PTO & paid sick time

Paid training and ongoing development

Career growth opportunities

Stable, family-owned company with a强re

Job summary

Logan Services, a family-owned HVAC and plumbing service provider based in Dayton, OH, is seeking a Service Dispatcher to coordinate technician schedules and keep service calls moving smoothly on-site. You will manage last-minute changes, optimize routes, and ensure exceptional customer experiences.

Ideal candidates are organized, quick-thinking, and able to stay calm under pressure while communicating clearly with field teams and customers.

Qualifications

• Experience in dispatching or scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent communication with field teams and customers.

Responsibilities

• Schedule HVAC and plumbing service appointments and returns.
• Dispatch technicians based on availability and skills.
• Monitor schedules and adjust routes to maximize efficiency.
• Coordinate emergency and priority service calls.
• Communicate with technicians, customer service, and managers.
• Maintain accurate scheduling data in CRM/dispatch systems.

Skills

Dispatch coordination

Scheduling

Customer service

Communication

Problem solving

Tools

CRM systems

Dispatch software

Job description

Logan Services, a family-owned HVAC and plumbing service provider based in Dayton, OH, is seeking a Service Dispatcher to coordinate technician schedules and keep service calls moving smoothly on-site. You will manage last-minute changes, optimize routes, and ensure exceptional customer experiences.

Ideal candidates are organized, quick-thinking, and able to stay calm under pressure while communicating clearly with field teams and customers.