HVAC & Plumbing Service Dispatcher - On-Site

Logan Inc; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses & profit sharing

Medical, dental & vision insurance

Company-paid life & AD&D insurance

Short- and long-term disability

401(k) with 4% company match + Roth

PTO & paid sick time

Paid training and ongoing development

Career growth opportunities

Stable, family-owned company with a强re

Job summary

Logan Services, Inc. is seeking a Service Dispatcher for HVAC & plumbing in Columbus, OH. The role focuses on keeping field teams moving by coordinating technician schedules, routes, and urgent service targets to deliver an outstanding customer experience.

Ideal candidates stay calm under pressure, communicate clearly, and adapt to changing priorities while balancing productivity with service quality. This full-time, on-site position offers competitive pay and a comprehensive benefits package.

Qualifications

• Experience in dispatching, scheduling, customer service, logistics, or administration preferred.
• Experience in HVAC, plumbing, home services, transportation, or field service is a plus.
• Comfortable using scheduling software and CRM systems.

Responsibilities

• Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
• Dispatch technicians based on availability, location, skill set, and customer needs.
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
• Coordinate emergency and priority service calls to help customers get the assistance they need.
• Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
• Coordinate scheduling around parts availability and job requirements.
• Help keep customers informed about appointment updates and schedule changes.
• Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
• Monitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems.
• Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
• Help technicians stay productive, informed, and supported throughout their day.

Skills

Organized

Strong communicator

Problem solving

Detail oriented

Team player

Customer-focused

Job description

Logan Services, Inc. is seeking a Service Dispatcher for HVAC & plumbing in Columbus, OH. The role focuses on keeping field teams moving by coordinating technician schedules, routes, and urgent service targets to deliver an outstanding customer experience.

Ideal candidates stay calm under pressure, communicate clearly, and adapt to changing priorities while balancing productivity with service quality. This full-time, on-site position offers competitive pay and a comprehensive benefits package.