On-Site Service Dispatcher – HVAC & Plumbing

Logan A/C & Heat Services; Cincinnati (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses & profit sharing

Medical, dental & vision insurance

Company-paid life & AD&D insurance

Short- and long-term disability

401(k) with 4% company match + Roth

PTO & paid sick time

Paid training and ongoing development

Career growth opportunities

A stable, family-owned company

Job summary

Logan Services in Cincinnati, OH is seeking a Service Dispatcher for HVAC and Plumbing to keep our service operation moving and customers supported. You will schedule, route, and prioritize technician work, ensuring on-time arrivals and a positive service experience for homeowners.

The role emphasizes organization, quick thinking, and calm problem-solving in a fast-paced environment. The ideal candidate manages multiple priorities, communicates clearly across teams, and uses scheduling software

Qualifications

• Prior dispatching, scheduling, or operations coordination experience.
• Experience in HVAC, plumbing, home services, transportation, or field service is a plus.

Responsibilities

• Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
• Dispatch technicians based on availability, location, skill set, and customer needs.
• Monitor technician schedules and adjust routes to maximize efficiency.
• Coordinate emergency and priority service calls to help customers get the assistance they need.
• Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
• Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
• Monitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems.

Skills

Organized

Analytical thinking

Communication

Problem-solving

Scheduling software

CRM systems

Team player

Detail-oriented

Job description

Logan Services in Cincinnati, OH is seeking a Service Dispatcher for HVAC and Plumbing to keep our service operation moving and customers supported. You will schedule, route, and prioritize technician work, ensuring on-time arrivals and a positive service experience for homeowners.

The role emphasizes organization, quick thinking, and calm problem-solving in a fast-paced environment. The ideal candidate manages multiple priorities, communicates clearly across teams, and uses scheduling software