Bilingual Banking Support Specialist — English/Spanish

First PREMIER; Sioux Falls (SD); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full medical benefits

Paid Time Off

401(k) – dollar-for-dollar match up to

Wellness program

Volunteer hours

Job summary

First PREMIER Bank seeks a Bilingual Customer Care Associate to deliver best-in-class support via phone, email, and secure messaging from Sioux Falls, SD. You will own inbound inquiries, resolve issues, and help deepen customer relationships with the bank.

Strong communication in English and Spanish is required, with a focus on customer satisfaction, accuracy, and confidentiality. This role supports standard banking services and cross-selling opportunities.

Qualifications

• Excellent communication and interpersonal abilities.
• Passion for helping customers and resolving issues.
• Bilingual English/Spanish required.

Responsibilities

• Provide customer support by phone, email, or secure messaging.
• Troubleshoot banking issues and identify root causes to resolve problems.
• Verify customer identity and protect confidentiality per policy.
• Explain policies, processes and online banking features to customers.
• Cross-sell appropriate banking products to deepen relationships.
• Collaborate with other bank departments to resolve inquiries.

Skills

Interpersonal skills

Phone communication

Customer service

Adapt to change

Stress management

Bilingual (English/Spanish)

Education

High School Diploma

Job description

First PREMIER Bank seeks a Bilingual Customer Care Associate to deliver best-in-class support via phone, email, and secure messaging from Sioux Falls, SD. You will own inbound inquiries, resolve issues, and help deepen customer relationships with the bank.

Strong communication in English and Spanish is required, with a focus on customer satisfaction, accuracy, and confidentiality. This role supports standard banking services and cross-selling opportunities.