Customer Account Specialist

MyStaff; Omaha (NE); On-site; USD 40,000 - 66,000; Full time

Job summary

MyStaff in Omaha, Nebraska, is seeking a dedicated Customer Service/Logistics professional to serve as the main contact for customers and to manage orders, quotes, delivery schedules, and invoicing. You will verify credit information and coordinate with accounting to ensure accurate pricing and timely payments.

The role requires strong communication, problem-solving, and organizational skills, with a focus on accurate, efficient daily operations and customer satisfaction.

Qualifications

• Minimum of 3 years of customer service or logistics experience required; manufacturing experience preferred.
• Strong customer service, problem-solving, and de-escalation skills.
• Excellent verbal, written, and interpersonal communication skills.
• Highly organized with the ability to multitask and meet deadlines.
• Collaborative team player who builds relationships and supports others.
• Self-motivated, adaptable, professional, and able to exercise sound judgment.
• Maintains confidentiality and upholds high ethical standards.
• Proficient in Microsoft Office and committed to organizational goals and values.

Responsibilities

• Serve as the primary point of contact for customer inquiries and support.
• Process customer orders, order changes, pricing quotes, delivery schedules, invoices, complaints, and adjustments.
• Verify customer credit information and coordinate with accounting teams as needed.
• Review pricing and discounts for accuracy and ensure proper application.
• Communicate order updates, status changes, product specifications, and shipping schedules to internal and external customers.
• Monitor inventory levels and coordinate with manufacturing teams to support product availability.
• Collaborate with internal departments and external partners to ensure timely communication and efficient order fulfillment.
• Maintain professional verbal and written communication in all customer interactions.
• Meet deadlines and prioritize tasks to support customer expectations and business objectives.
• Deliver responsive, customer-focused service while maintaining accuracy and efficiency in daily operations.

Skills

Customer service

Logistics

Problem solving

Communication

Multitasking

Teamwork

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

Job description

• Serve as the primary point of contact for customer inquiries and support.
• Process customer orders, order changes, pricing quotes, delivery schedules, invoices, complaints, and adjustments.
• Verify customer credit information and coordinate with accounting teams as needed.
• Review pricing and discounts for accuracy and ensure proper application.
• Communicate order updates, status changes, product specifications, and shipping schedules to internal and external customers.
• Monitor inventory levels and coordinate with manufacturing teams to support product availability.
• Collaborate with internal departments and external partners to ensure timely communication and efficient order fulfillment.
• Maintain professional verbal and written communication in all customer interactions.
• Meet deadlines and prioritize tasks to support customer expectations and business objectives.
• Deliver responsive, customer-focused service while maintaining accuracy and efficiency in daily operations.

RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries and support.
• Process customer orders, order changes, pricing quotes, delivery schedules, invoices, complaints, and adjustments.
• Verify customer credit information and coordinate with accounting teams as needed.
• Review pricing and discounts for accuracy and ensure proper application.
• Communicate order updates, status changes, product specifications, and shipping schedules to internal and external customers.
• Monitor inventory levels and coordinate with manufacturing teams to support product availability.
• Collaborate with internal departments and external partners to ensure timely communication and efficient order fulfillment.
• Maintain professional verbal and written communication in all customer interactions.
• Meet deadlines and prioritize tasks to support customer expectations and business objectives.
• Deliver responsive, customer-focused service while maintaining accuracy and efficiency in daily operations.

QUALIFICATIONS:

• Minimum of 3 years of customer service or logistics experience required; manufacturing experience preferred.
• Associate degree or equivalent education and experience preferred.
• Strong customer service, problem‑solving, and de‑escalation skills.
• Excellent verbal, written, and interpersonal communication skills.
• Highly organized with the ability to multitask and meet deadlines.
• Collaborative team player who builds relationships and supports others.
• Self‑motivated, adaptable, professional, and able to exercise sound judgment.
• Maintains confidentiality and upholds high ethical standards.
• Proficient in Microsoft Office and committed to organizational goals and values.