Customer Solutions Specialist: Orders & Upsell

Imperial Brady; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Flexible spending accounts

Employee Assistance Program

Job summary

Imperial Brady is seeking a Customer Service Representative to manage orders, resolve issues, and engage in cross-selling initiatives. You will work closely with customers to understand needs and ensure a positive BradyPLUS experience.

The ideal candidate has strong communication skills, CRM proficiency, and a proactive approach to solving problems while delivering exceptional service across multiple channels.

Qualifications

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in handling data and documentation.
• Proactive with strong problem-solving abilities.

Responsibilities

• Engage with customers to manage orders, resolve issues, and ensure smooth fulfillment.
• Build and maintain positive customer relationships to drive loyalty and repeat business.
• Identify cross-selling and upselling opportunities and stay informed about BradyPLUS products.

Skills

Customer service experience

Verbal and written communication

CRM software proficiency

Attention to detail

Problem-solving

Organizational skills

Independent and collaborative

Customer-centric approach

Job description

Imperial Brady is seeking a Customer Service Representative to manage orders, resolve issues, and engage in cross-selling initiatives. You will work closely with customers to understand needs and ensure a positive BradyPLUS experience.

The ideal candidate has strong communication skills, CRM proficiency, and a proactive approach to solving problems while delivering exceptional service across multiple channels.