Customer Service & Order Support Specialist

Imperial Brady; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady in Orlando, FL is seeking a Customer Service Support to join a growing team that handles orders and inquiries about our products and services. The role offers weekday hours from 8:00 am to 5:00 pm and a dynamic environment with opportunities to learn and advance.

You will answer calls, interface with customers by various channels, suggest products, help with substitutions, and escalate issues to the customer service manager as needed.

Qualifications

• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality, an eager attitude to help others.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Skills

Customer service

Communication

Outgoing personality

Education

High School Diploma

Tools

MS Office

Job description

Imperial Brady in Orlando, FL is seeking a Customer Service Support to join a growing team that handles orders and inquiries about our products and services. The role offers weekday hours from 8:00 am to 5:00 pm and a dynamic environment with opportunities to learn and advance.

You will answer calls, interface with customers by various channels, suggest products, help with substitutions, and escalate issues to the customer service manager as needed.