Customer Service Representative

Imperial Brady; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Life insurance

Generous paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is hiring a Customer Service Representative in Columbus, GA. The role involves interacting with customers and sales reps via phone and email, processing orders, and providing information in response to inquiries.

Duties include data entry and entering orders into our software system, with a Monday–Friday on-site schedule from 8:00 am to 5:00 pm. You will enter and process orders accurately, verify data, and collaborate with multiple departments to ensure smooth order fulfillment

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service is preferred.
• Proficiency in MS Office and data entry experience are expected.
• Excellent communication skills and a helpful attitude are essential.

Responsibilities

• Answer phones in a polite, professional manner.
• Enter orders accurately into the computer system.
• Contact Sales Reps to clarify order requests.
• Review order history to resolve ambiguities.
• Verify data by cross-checking with source documents.
• Generate Order Acknowledgments and monitor processing issues.
• Distribute requests to appropriate departments and meet accuracy standards.

Skills

Customer service

Communication

Data entry

Customer focus

Education

High school diploma or GED

Tools

MS Office

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

Imperial Brady has a Customer Service Representative role available in Columbus, GA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step. The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system. The schedule for this position is on-site, Monday through Friday, from 8:00 am until 5:00 pm.

You Will

• Answer phones in a polite, professional, and courteous manner
• Use data entry skills to accurately enter order information into computer
• Contact Sales Reps to clarify order requests
• Review previous order history to clarify ambiguity of order requests
• Verify data by comparing it to source documents
• Perform quality control and notify appropriate party if an order issue arises
• Generate Order Acknowledgments
• Address potential problems in processing
• Re-distribute requests to different departments
• Develop understanding of Imperial Dade products and commonly used acronyms
• Meet production and accuracy standards
• Other duties as assigned

You Have

• High school diploma, GED, or equivalent
• Customer service experience
• Proficiency in MS Office and familiarity with using other software
• Data entry experience
• Excellent communication skills
• An eager attitude to help others

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.