Customer Solutions Specialist — Orders & Upsell

BradyPLUS; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Accounts

Employee Assistance Program (EAP)

401(k) Retirement plan

Paid time off

Job summary

Imperial Brady is seeking a Customer Solution Representative to manage customer orders, resolve issues, and drive cross-selling opportunities. The role emphasizes close collaboration with customers to ensure a positive experience and long-term loyalty.

The ideal candidate will have at least 1 year of customer service experience, strong communication skills, and proficiency with CRM tools. This on-site position offers a comprehensive benefits package and ongoing support to grow with the company.

Qualifications

• 1+ year of customer service experience.
• Proficient written and verbal communication.
• Proficient with CRM software and other customer support tools.

Responsibilities

• Manage and process customer orders and interactions to ensure seamless fulfillment.
• Identify and resolve order issues and process returns.
• Engage in cross-selling or upselling initiatives.
• Maintain positive customer relationships to drive loyalty and repeat business.
• Collaborate with Sales and Customer Success teams to ensure a smooth customer experience.
• Ensure accurate customer and ship-to data and documentation.
• Respond promptly to inquiries via phone, email, or will-call.

Skills

Customer service

Communication

CRM software

Attention to detail

Problem solving

Time management

Team collaboration

Independent worker

Tools

CRM tools (e.g., Salesforce)

Microsoft Excel

Job description

Imperial Brady is seeking a Customer Solution Representative to manage customer orders, resolve issues, and drive cross-selling opportunities. The role emphasizes close collaboration with customers to ensure a positive experience and long-term loyalty.

The ideal candidate will have at least 1 year of customer service experience, strong communication skills, and proficiency with CRM tools. This on-site position offers a comprehensive benefits package and ongoing support to grow with the company.