On-Site Customer Care Leader Inside Sales

ASSA ABLOY; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, Vision insurance

401(k) Program with company offers

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Recognition programs

Job summary

ASSA ABLOY is seeking a Customer Care Supervisor to lead customer care and inside sales teams at our Orlando site. You will work with the Customer Success Manager to drive sales performance, improve service delivery, and ensure accurate order processing.

You will guide a team, manage quotes, monitor inquiries, and optimize front-end processes while coordinating with manufacturing locations to maximize profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Oversee customer care representations and order processing teams while working closely with the Customer Success Manager.
• Assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations.
• Manage Customer Service and Inside Sales team members.
• Drive sales through customer relationships, COPS, and Service Center programs.
• Monitor and respond to customer inquiries, escalated issues, and concerns.
• Direct orders to appropriate manufacturing locations based on profitability and customer satisfaction.
• Troubleshoot customer orders for accuracy and/or production delays.
• Work with Operations Manager to control production scheduling and backlogs.
• Ensure timely processing of customer quotes, including pricing accuracy.
• Drive the quote follow-up process and evaluate hit rates and customer metrics.
• Develop team members while fostering an environment of continuous improvement.

Skills

Customer Service

Inside Sales

Leadership

Communication

Education

High School Diploma

Business/Industrial Tech/Management education preferred

Tools

Outlook

Excel

Word

ERP systems

Job description

ASSA ABLOY is seeking a Customer Care Supervisor to lead customer care and inside sales teams at our Orlando site. You will work with the Customer Success Manager to drive sales performance, improve service delivery, and ensure accurate order processing.

You will guide a team, manage quotes, monitor inquiries, and optimize front-end processes while coordinating with manufacturing locations to maximize profitability and customer satisfaction.