Inside Sales Supervisor — Lead Team, Drive Growth

ASSA ABLOY Global Solutions; Easton (Northampton County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation, Sick Time, and paid H

Medical, Dental, Vision, Short andLong

401(k) Program with company

Tuition Reimbursement, Learning and CD

Flexible Spending

Employee Assistance Program

Recognition, well-being, and employee

Job summary

ASSA ABLOY Northeast Service Center in Easton, PA is looking to add an Inside Sales Supervisor to the team. You will oversee customer service representatives and order processing teams while collaborating with the Inside Sales manager to drive performance and ensure orders are processed timely.

The role emphasizes supervising sales administration, improving productivity, leading continuous improvement, and delivering exceptional customer satisfaction through proactive communication and

Qualifications

• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Oversee customer service representatives and order processing teams while working closely with the Inside Sales manager.
• Assist with sales performance metrics and supervise the entire sales administration process.
• Lead the development of departmental procedures to improve productivity and quality across the Service Center.
• Manage team schedules, including approving time-off requests and scheduling overtime, to maintain optimal staffing without affecting lead times or bookings.
• Assist with technical queries and participate in distributor training sessions alongside the sales team.
• Lead continuous improvement activities as needed or assigned.
• Oversee order scheduling, entry, and shipping to ensure quality products are delivered to customers on time.
• Coordinate the resolution of customer feedback and enhance order entry quality through training and reporting.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Skills

Verbal communication

Presentation skills

Data analysis

Multitasking

Team leadership

Education

High school diploma or GED

Bachelor's degree in Business/Management

Tools

Outlook

Excel

Word

ERP systems

Job description

ASSA ABLOY Northeast Service Center in Easton, PA is looking to add an Inside Sales Supervisor to the team. You will oversee customer service representatives and order processing teams while collaborating with the Inside Sales manager to drive performance and ensure orders are processed timely.

The role emphasizes supervising sales administration, improving productivity, leading continuous improvement, and delivering exceptional customer satisfaction through proactive communication and