Customer Care Supervisor

ASSA ABLOY; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, Vision insurance

401(k) Program with company offers

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Recognition programs

Job summary

ASSA ABLOY is seeking a Customer Care Supervisor to lead customer care and inside sales teams at our Orlando site. You will work with the Customer Success Manager to drive sales performance, improve service delivery, and ensure accurate order processing.

You will guide a team, manage quotes, monitor inquiries, and optimize front-end processes while coordinating with manufacturing locations to maximize profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Oversee customer care representations and order processing teams while working closely with the Customer Success Manager.
• Assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations.
• Manage Customer Service and Inside Sales team members.
• Drive sales through customer relationships, COPS, and Service Center programs.
• Monitor and respond to customer inquiries, escalated issues, and concerns.
• Direct orders to appropriate manufacturing locations based on profitability and customer satisfaction.
• Troubleshoot customer orders for accuracy and/or production delays.
• Work with Operations Manager to control production scheduling and backlogs.
• Ensure timely processing of customer quotes, including pricing accuracy.
• Drive the quote follow-up process and evaluate hit rates and customer metrics.
• Develop team members while fostering an environment of continuous improvement.

Skills

Customer Service

Inside Sales

Leadership

Communication

Education

High School Diploma

Business/Industrial Tech/Management education preferred

Tools

Outlook

Excel

Word

ERP systems

Job description

Select how often (in days) to receive an alert: Create Alert

• Customer Service & Contact Center Operations
• Travel Required: 0%-10%
• 31-Dec-2026

Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
If you answered yes to these questions, we should talk!

ASSA ABLOY is looking to add a Customer Care Supervisor to the Team. This position will be based 100% on-site at our Coastal Southeast regional manufacturing facility or Service Center located in Orlando, Florida.
Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Care Supervisor? You will oversee customer care representatives and order processing teams while working closely with the Customer Success Manager. You will also assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations.

You would also:

• Manage Customer Service and Inside Sales team members
• Drive sales through customer relationships, COPS, and Service Center programs
• Manage the flow of the Service Center's front-end order processing
• Monitor and respond to customer inquiries, escalated issues, and concerns
• Maximize the use of the Service Center's stock welding and MOD programs
• Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
• Troubleshoot customer orders for accuracy and/or production delays
• Work with the Operations Manager to control production scheduling and backlogs
• Ensure timely processing of customer quotes, including pricing accuracy
• Drive the quote follow-up process and evaluate hit rates and customer metrics
• Develop team members while fostering an environment of continuous improvement

The Skills and Experience you need:

• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [e-mail]
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.